HIPAA-Compliant Booking Software for Healthcare-Adjacent Businesses
Per-service medical category masking, encrypted intake capture, BAA coverage, and audit logging — built into the same booking platform that runs your front desk and your website.
Where Generic Booking Tools Break HIPAA
Squarespace and Wix booking add-ons put service names in plain-text email subject lines
Vagaro and Booksy do not mask medical-category service names in SMS or push notifications
DIY platforms cannot sign a Business Associate Agreement (BAA)
Generic schedulers log customer notes into third-party analytics — a HIPAA violation
Public-facing kiosks display the patient name AND service — visible to the next patient in line
Your clinical EHR is HIPAA but its scheduler is unusable from a phone
You cannot prove who accessed what record — no audit trail
What HIPAA-Aware Booking Looks Like
Per-service medical category masking
Tag any service as medical and DCS strips its name from email subject lines, SMS, push notifications, and the public kiosk display. Non-medical services are unchanged.
BAA coverage on healthcare accounts
Business Associate Agreement available on healthcare-category accounts. Subprocessors that handle PHI (hosting, Stripe) are themselves BAA-covered. See /compliance for the request flow.
Encrypted intake & consent capture
New-patient intake forms, treatment consents, and waivers stored encrypted at rest. Captured online before the visit or on the kiosk tablet at check-in. Searchable from the portal.
Audit logging & role-based access
Every sign-in, record access, and export is logged. Scope front-desk staff to scheduling only; scope clinicians to their own caseload. Retention follows the policy on /compliance.
Your own Stripe account (BAA-eligible)
Payments route through your own BAA-eligible Stripe account. DCS never stores full card numbers — Stripe handles PCI scope. Payment metadata uses the masked service reference for medical categories.
No customer notes in analytics
Customer notes, intake answers, and clinical fields are never sent to third-party analytics or session-replay tools. App Insights captures route and event metadata only.
Kiosk with public-display masking
The Business plan kiosk shows a generic Appointment label on the public-facing screen — the next patient in line cannot see the previous patient is in for a sensitive treatment.
Pairs with your EHR — does not replace it
DCS handles the front-of-house (booking, intake, payments, kiosk, website). Keep your EHR for clinical charting. Patient records stay in the system you already trust.
Show me the masking in action
20-minute demo: per-service masking, encrypted intake, kiosk public display, and the audit log.
HIPAA Booking FAQ
Is DCS HIPAA compliant?+
DCS is built to support HIPAA-aligned workflows. We provide encrypted storage and transit, audit logging, role-based portal access, and Business Associate Agreement (BAA) coverage on healthcare-category accounts. See /compliance for the full posture and BAA request flow. We do not claim to be a HIPAA-certified medical record system — DCS handles the front-of-house (booking, intake, payments, kiosk) and pairs with your clinical EHR.
How does HIPAA-aware booking actually work in DCS?+
Services can be tagged in a medical category. For those services, DCS automatically (1) excludes the service name from email subject lines, SMS, and push notifications, (2) masks treatment names on the public-facing kiosk display, (3) keeps customer notes out of analytics tools, and (4) routes data through encrypted, audit-logged paths. Non-medical services (haircuts, group fitness) are unchanged.
Do you sign a Business Associate Agreement (BAA)?+
Yes — BAA coverage is available on healthcare-category accounts. Our /compliance page describes how to request a BAA and what it covers. Subprocessors that handle PHI (such as our hosting and Stripe for payments) are themselves BAA-covered.
What about Stripe and payment data?+
Stripe is BAA-eligible for healthcare merchants. DCS routes payments through your own Stripe account, and we never store full card numbers — Stripe handles PCI scope. Payment metadata visible to DCS is limited to amount, status, and a service reference (which uses the masked name for medical-category services).
How is this different from Squarespace, Wix, or generic salon booking platforms?+
Squarespace and Wix do not offer HIPAA workflows or BAAs at all — their booking add-ons send service names in plain-text emails. Vagaro and Booksy do not mask medical category services in their notifications either. DCS was designed from the start for clinics that share a building with non-medical services (PT clinic with a gym, med spa with a salon side) so the masking applies per-service, not per-account.
Can I see audit logs of who accessed what?+
Yes. The portal exposes audit trails for sign-in events, record access, and exports. Role-based access controls let you scope front-desk staff to scheduling only and clinicians to their own caseload. Logs are retained according to the retention policy on /compliance.
Already on a booking tool that does not handle HIPAA?
See the side-by-side migration story for the platforms most healthcare-adjacent businesses leave when masking, BAA coverage, or audit logging becomes a hard requirement.
Booksy does not mask medical-category services in SMS or push. See the HIPAA-aware switch.
Acuity (and the Squarespace add-on) emit service names in plain-text emails. DCS strips them per-service.
Common for med spa + wellness overlap. See pricing, kiosk, and HIPAA-aware masking compared.
Talk to a real person
Tell us about your clinic — we will tailor the demo and walk you through the BAA flow.
Ready for booking that takes HIPAA seriously?
Book a 20-minute demo. We will show you the per-service masking, BAA flow, audit logs, and how the kiosk masks treatment names.